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From Unicorn to a Credit Card That Fixes Pet Insurance
Inside the Bet to Make Pet Insurance Finally Work

Issue #283
December 22nd, 2025
Quick Hits:
š“ Red Bank Veterinary Hospital introduces advanced PET/CT imaging for early cancer detection in pets
Happy holidays, everyone š
Weāre taking the rest of the week off and will be back next Monday with a fun year-end recap. We already have some great stories, interviews, deep dives, podcasts, and a few surprises lined up as we head into 2026.
Thank you to everyone who joined us this year, and to those whoāve been with us from the very beginning. We genuinely appreciate you being part of this community.

Pet insurance adoption in the U.S. has lagged for yearsānot because pet parents donāt care, but because the system is expensive, confusing, and disconnected from real-life vet visits. In this interview, founder Rafael Lopez of Nibbles explains how lessons from scaling ZenBusiness into a unicorn are now shaping a radically different model: a credit card with built-in, free pet insurance designed to work at the exact moment care happens.
We discussed:
A genuinely new business model: Nibbles isnāt āinsurance with rewardsāāitās a fintech platform where payments, claims, underwriting, and vet data are fully integrated.
Hard-won operator insight: The founder breaks down what actually transfers from building a $1B+ company - customer trust, compliance discipline, and unit economicsāand what doesnāt.
A glimpse at the future of pet care economics: From AI-driven medical data to automatic claims at checkout, this conversation shows how pet insurance could finally scale beyond affluent households.

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