Pet Partnerships Are Key

We spoke to 4 well-known brands to learn how to better leverage partnerships in the pet space

Issue #33

November 21st, 2023

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Founder insights, company deep dives, financial breakdowns, trending stories, funny videos, and more…

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This Week

šŸ’° Business Roundup: Chewy layoffs, Saudi Arabia growth capital, European pet market heating up, and much more…

🦓 Main Story: Partnerships are key

šŸŒŽ Trending: More recalls, breakthrough in Korea, mystery illness, and more…

āš’ļø Biz Insights: How to value your business

šŸ„“ Pet food: Cultivated meat to market, pet food recalls, Ziwi certification, and more…

šŸ¦„ Meme of the Week

  • Chewy layoffs - Chewy has laid off 200 employees across multiple locations.

  • Saudi Arabia - Pet Products Trading Company has secured growth capital from Aliph Capital.

  • 250 Locations - Dogtopia has achieved a very impressive milestone.

  • Big moves - Europe's market leader just acquired the second-largest pet retailer in the Netherlands.

  • Bonus Baby - Stella & Chewy promises to give employees a $15,000 bonus, but only if…

  • Friends with benefits - The hottest new type of benefit in the tech space is pet insurance.

  • Fly Grub - Grubbly Farms has announced that it just closed its Series A funding round.

  • Registration open - The American Pet Products Association has opened registration for Global Pet Expo 2024.

  • KatKin - After raising $22M last year, the cat startup is keen on scaling their fresh food subscription service.

Dan Nagler is the founder of Pack Partners, a partnership consultancy for pet brands, and brings 20+ years of cross-functional business development, partnership marketing, and strategy expertise. This week we brought Dan on as a guest author for our Main Story because of his wealth of knowledge and experience in this field - read on!

LET’S SHAKE (PAWS) ON IT

Whether it’s a handshake deal or a result of an expertly crafted contract, when two companies come together to craft a partnership, sometimes magic happens. However, for many, partnerships are an untapped and perhaps even a relatively misunderstood channel. And for those that do it right, they can be a path to growing awareness, capturing new customers,  advancing innovation and so much more. 

Sadly across the pet industry, we’re not seeing the same level of activity as you see in other industries. The quick take is that compared to other industries (e-commerce, we’re looking at you) it’s a vastly under-utilized marketing tactic. This seems puzzling given that so many companies are all vying (and spending valuable marketing dollars) to try and reach the precious, millennial, dog mom or dad.

So perhaps we can help demystify things - having built partnerships for everything from startups, to growth stage companies, to mature publicly traded companies led us to identify these key elements that should exist to better construct and leverage partnerships amongst pet brands: 

Commitment - it likely starts at the top. Companies that do partnerships well, often have leadership experienced in marketing, sales, or business development and this permeates through into the company DNA.  

Patience - definitely a mindset you need to embrace. Know that getting two complex puzzle pieces to fit together takes time. This is a longer lead channel. For good partnerships, plan for 3-6 months lead time. 

Alignment - partnerships are a two-way street. When looking at other companies, you want to find those who are as excited, curious, and open-minded as you are and where KPIs are aligned. Everyone should move closer to achieving their business objectives by working together. 

Value - you better bring it. Cookie-cutter discounts are too often the norm, seem like they are available everywhere, and certainly don’t make consumers feel special. Think creatively - whether that’s early access, a unique collaboration, an ongoing member benefit/perk, or more. 

Execution - details over speed. Even simple partnerships can be highly collaborative and highly cross-functional. From planning to legal, creative, social, and analytics/tracking, make sure efforts (and expectations) are clearly outlined and reviewed internally and externally before launching.

We spoke to 4 well-known brands across the pet space to get their differing perspectives and insights. Here’s what they had to share with others thinking about partnerships:

Why or when did partnerships become important to you?

Laura Berg, CRO (Ask Vet): It’s always been important, but even more so recently with the launch of our conversational VetBot - it can be trained on brand and clinic data, and so we saw a clear path to help partners engage their consumer base, close more sales and retain customers.

Tadas Ziemas, Co-Founder (Dogo.App): We were exploring partnerships from our early days as we heard from various advisors that this could be a great growth opportunity. Unfortunately for a very long time, it didn't work out for us.

Allison Sparks, Head of Marketing (Shameless Pets): As a challenger brand, it's tough to compete for a share of voice with established brands who have deep pockets. But we’ve found partnerships can be a win-win in this space.

Kaitie Edel, Sr. Marketing Manager, Partnerships & CSR (Wag!): Partnerships have always been important, but they really became crucial for Wag! as we expanded our business and sought to offer a comprehensive ecosystem. Our goal has always been to provide the best for pets, and partnerships allow us to expand our services and reach.

What’s the most innovative, impactful, or interesting partnership you’ve executed and how did it influence your business?

Laura Berg, CRO (Ask Vet): Working with one of the top pet insurers in the industry helped us reach a vast aggregation of pet parents and also provided our partner with the data they needed to make smarter decisions.

Tadas Ziemas, Co-Founder (Dogo.App): The most impactful partnership has been working with Apple. From our early days, they noticed the Dogo App and have been featuring it in their App Store, including us in various marketing campaigns. It has always given us a big stamp of approval and access to lots of eyeballs.

Allison Sparks, Head of Marketing (Shameless Pets): Not to play favorites, but we have had a lot of fun partnering with Virgin Hotels.  As Virgin wanted to bring greater awareness to their pet-friendly hotels, we became their official pet partner, providing treats to guests who travel with their pets. It's a great moment of surprise and delight for the guest, plus we get brand exposure to new audiences.

Kaitie Edel, Sr. Marketing Manager, Partnerships & CSR (Wag!): We’ve had so many over the years (Tractor Supply, Dog Food Advisor, Forbes, Kimpton, etc.) but our longest-standing and most impactful is our partnership with Greater Good Charities. Together, we’ve donated more than 12 million meals to pets in need around the world and it’s opened doors for other partnership opportunities across the business as well.

What if anything did you have to do to get your company ready for working with partners? 

Laura Berg, CRO (Ask Vet): We started out with a partnership model in 2014 and have continually tweaked it as we evolve as a company. This means as we launch new solutions, we do so with partner needs in mind.

Tadas Ziemas, Co-Founder (Dogo.App): Internally we did not have experience in partnering with other companies and we could not make it work. It took too long, we chose the wrong partners and set the wrong expectations. We decided to outsource our partnership efforts as a result. And from there, we landed a big opportunity that drove us to build out our subscription capabilities.

Allison Sparks, Head of Marketing (Shameless Pets): The most important work we did was to align on our brand values and strategic goals with any partnership. Completing that work upfront allowed us to easily vet partners to determine if the venture would be a good fit.

Kaitie Edel, Sr. Marketing Manager, Partnerships & CSR (Wag!): For any company to work with partners, you have to ensure that internal processes are streamlined and efficient. This includes optimizing tech infrastructure, streamlining customer support, enhancing data security to meet the standards expected by potential partners, etc. We personally also instill a culture of teamwork, flexibility, and innovation that helps us support our partners as best as possible.

What have you found to be the biggest challenge with partnerships?

Laura Berg, CRO (Ask Vet): The biggest challenge is working through partner bureaucracy and engineering priorities.  We are a fast-paced start-up, always working quickly and many large companies have slower processes and we go at their pace.

Tadas Ziemas, Co-Founder (Dogo.App): For startups to get a significant outcome out of a partnership the partner usually has to be a much bigger company. And working with a much bigger company introduces many challenges (and potential demands to navigate). Working with small partners is usually much easier but it also means that the outcome will probably be much smaller.

Allison Sparks, Head of Marketing (Shameless Pets): Everyone is busy!  A strong partnership takes active engagement over time - it can't be a set-it-and-forget-it type of activity.

Kaitie Edel, Sr. Marketing Manager, Partnerships & CSR (Wag!): The biggest challenge with partnerships has been aligning the goals and expectations of both parties. It’s key to ensure that the partnership is mutually beneficial and that the values and interests of both companies are well-matched.

  • More pet food recalls! Check out the entire list to see if your pet’s food is listed.

  • Dogs > Kids - A traditional coming-of-age festival for children in Japan has shifted to dogs.

  • Historic moment - South Korea announces plan to ban the dog meat industry by 2027 (finally).

  • Mystery illness - Dogs in several states have contracted a mystery pneumonia-like illness.

  • African Grey - A parrot that speaks 3 languages has gone missing.

PAWS right there!!! Don’t forget to subscribe šŸ‘‡šŸ‘‡

So you got a term sheet from potential investors, but you think the valuation does not reflect the real ā€œvalueā€ of your business. You are not the first, and most likely not the last, either.

How to value a business - your business is a key item of discussion between entrepreneurs and investors.

What does valuation mean? In rough terms, the valuation of your business is the present value of your future cash-flows. Lots of assumptions to unpack here -from the discount rate to forecasted cash flows and value in perpetuity. In the interest of not getting lost in the details, we won’t go into the calculations. Instead, let’s talk about methodologies you can use to triangulate on a value:

1. Comparable companies - You could look on stock exchanges to see how comparable companies to yours trade. What do we mean by trade? We use that term to calculate the valuation as a multiple of some metric, normally financial but it can be operational as well. So, for example, a lot of companies that are still loss-making will say that their valuation is a multiple of their sales, i.e. ā€œ5 times salesā€. The key here is to find the company that is most comparable to yours and build a robust case as to why you think you should trade at a similar valuation or even at some premium.

2. Comparable transactions – Similar to comparable companies, you can also find intelligence (press reports, chats/gossip in the community, etc) about other companies that went through a fund-raise achieved in terms of valuation. Again, that should be anchored to some metric so you can talk about the valuation in terms of a multiple. Just because a company you think is like yours got a $10m series A valuation, doesn’t mean your business deserves a similar valuation. Build robust arguments here to justify the value you are asking backed by a comparable transaction data point.

3. Discounted cash flows - If you have the time, energy, and financial knowledge you could produce a model to calculate an implied valuation. Our advice would be to shy away from this methodology at the earlier stages given how sensitive the model is to assumptions. It may be an interesting thought experiment, but we think you would get more value, operationally and financially, from spending any time you have on building your business instead of building complex models!!

In reality, a valuation may be a mix of a few approaches, or, perhaps as simple as the amount you need to raise divided by the percent equity you are okay to give up. Remember, this is only the first step in your journey with your potential new investors. Use this as an opportunity to see how your investors negotiate with you, how they look at the long term, how supportive they are, and any other intangibles that may be important to you. Getting the right partners onboard is priceless.

  • More recalls! - Check out the entire list and see if your pet food is on it. We know we mentioned this above but we are posting this twice to make sure our readers see this. 

  • Ethical food - Meatly to sell first ever cultivated pet food on the market.

  • Ziwi - Has been accredited by the Pet Sustainability Coalition (PSC) for its environmental efforts.

  • What’s better than poultry? - Hydrolyzed chicken liver?

(source: @danielcberk)

You reached the end, you deserve a treat šŸ–

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Finally, I have a few jokes about unemployment dogs

But none of them work.

See you next week!

The Woof is a weekly newsletter dedicated to covering the pet industry. 

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